Frequently Asked Questions
Everything you need to know about your ONIKUMA gaming gear.
How long does shipping take for my gaming headset?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
Is my ONIKUMA headset compatible with PS5 and Xbox Series X?
Yes, most ONIKUMA headsets feature a universal 3.5mm audio jack that is compatible with PS5, Xbox Series X/S, PC, Nintendo Switch, and mobile devices. Some models may require a PC splitter cable which is included in the box.
What is your return policy for electronics?
We offer a 30-day return policy. If you are not satisfied with your purchase, the item must be returned in its original packaging and condition. Please contact our support team to initiate a return authorization.
Do I need to install drivers for my RGB gaming mouse?
Most of our gaming peripherals are 'Plug and Play,' meaning they work instantly without extra software. However, for advanced macro programming and custom RGB settings, you can download the specific drivers from our official downloads page.
What kind of warranty comes with my purchase?
All ONIKUMA products come with a 12-month limited warranty covering manufacturing defects. This does not cover accidental damage or wear and tear from regular use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.